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Awakening: Dream Castle & Moonfell Wood freezes
01-04-2015, 05:01 AM
Post: #1
Awakening: Dream Castle & Moonfell Wood freezes
I just purchased Awakening #1 & 2..... Both games have freezing problems! I have unloaded the games and restarted my iPad mini2 numerous times and nothing has worked. Any ideas how I can fix this or are the problems being fixed?

Sincerely,
Oudrum
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01-04-2015, 09:45 AM
Post: #2
RE: Awakening: Dream Castle & Moonfell Wood freezes
(01-04-2015 05:01 AM)oudrum Wrote:  I just purchased Awakening #1 & 2..... Both games have freezing problems! I have unloaded the games and restarted my iPad mini2 numerous times and nothing has worked. Any ideas how I can fix this or are the problems being fixed?

Sincerely,
Oudrum
Hi Oudrum!

You might want to post this question under each of the games' forums. This forum is for the online-based version of the game.

For Moonfell: http://forum.boomzap.com/forumdisplay.php?fid=12
For Castle: http://forum.boomzap.com/forumdisplay.php?fid=11
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01-05-2015, 10:05 PM
Post: #3
RE: Awakening: Dream Castle & Moonfell Wood freezes
(01-04-2015 05:01 AM)oudrum Wrote:  I just purchased Awakening #1 & 2..... Both games have freezing problems! I have unloaded the games and restarted my iPad mini2 numerous times and nothing has worked. Any ideas how I can fix this or are the problems being fixed?

Sincerely,
Oudrum

Hi @oudrum! May I know which iOS version you have installed and describe how the freezes occur? Does this happen randomly or only at specific scenes?

If you're on iOS8, there is a known issue affecting older Big Fish games (not just Boomzap's) wherein the game locks up at a certain point. This issue was also posted in the Moonfell Wood forum: http://forum.boomzap.com/showthread.php?tid=2448

We've already coordinated with Big Fish however it may take a while before they will be able to fix it. I do apologize that we are unable to resolve this problem immediately. Feel free to get in touch with BFG Customer Support as well, as they may be able to give more details on how and when this could be fixed.

But if you're not on iOS, please do send us the details we asked above so we can investigate the problem. Thank you!

(Also, we moved this thread to the main Awakening HOPAs forum. Smile )
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